Privacy Policy

This Privacy Policy (“Policy”) explains how Hetrox (“we,” “us,” or “our”) collects, uses, and safeguards your information when you interact with our website (the “Site”) and the services we offer (“Services”). We value your privacy and are committed to being transparent about our data practices.

Last Updated: May 6, 2024

1. Information We Collect

We gather information in several ways when you visit our Site or utilize our Services:

1.1 Information You Provide Directly: * Personal Information: You may choose to share personal details like your name, email address, phone number, and other contact information when signing up for our Services, filling out forms, or contacting us. * Third-Party Forms: Our Site may include forms or links to external websites operated by our partners (“Partners”). If you submit information through these forms, it will be collected directly by the Partner, and their privacy policy will apply.

1.2 Information Collected Automatically: * Device Information: We collect data about your device and browser, including IP address, operating system, and browser type. * Usage Information: We track how you interact with our Site and Services, recording pages visited, clicks, and other actions. * Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and collect information about your usage patterns.

1.3 Information from Third Parties: * We may obtain information about you from our Partners, affiliates, or other sources to supplement the data we collect directly.

2. How We Use Your Information

We utilize the collected information for several purposes, including:

  • Providing and Improving Services: To deliver, maintain, personalize, and enhance our Services to meet your needs better.
  • Communication: To respond to your inquiries, provide customer support, and send you important updates and notices about our Services.
  • Marketing: To send you promotional materials and offers if you have opted in to receive them.
  • Analytics: To analyze user behavior, trends, and preferences to improve our Site and Services.
  • Security: To protect against fraud, unauthorized access, and other security risks.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We may share your information with:

  • Service Providers: Trusted third-party companies that assist us in delivering our Services, such as hosting providers, data storage providers, and analytics companies.
  • Business Partners: We may collaborate with partners for joint marketing or promotional activities. In these cases, we will share relevant information with these partners.
  • Legal Authorities: We may disclose your information when required by law, court order, or government request, or to protect our rights and the rights of others.

4. Your Choices

You have the following choices regarding your information:

  • Access and Correction: You can access and update your Personal Information by contacting us at [email protected].
  • Deletion: You can request the deletion of your personal information, subject to certain legal restrictions.
  • Marketing Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly.
  • Cookie Management: You can manage cookie preferences through your browser settings.

5. Information Security

We take reasonable precautions to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of data transmission or storage over the internet can be guaranteed to be 100% secure.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

  1. We may update this Privacy Policy periodically. We will notify you of significant changes through prominent notices on our Site.

8. Contact Us

If you have questions or concerns about our privacy practices, please contact us at [email protected].